Privacy Policy

Privacy Policy

Effective Date: January 1, 2026
Last Updated: March 17, 2026

SocialDogg LLC (“SocialDogg,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the SocialDogg website, mobile application, marketplace, messaging tools, video features, booking tools, and related services (collectively, the “Platform”).

By using the Platform, you agree to the collection, use, and disclosure of information as described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information we collect when you:

  • visit our website

  • create an account

  • browse listings

  • post listings or profiles

  • communicate with other users

  • book or inquire about services

  • use support, verification, trust and safety, or transaction-related features

  • contact us by email, forms, chat, or other methods

This Privacy Policy does not apply to information collected by third parties that may interact with the Platform, including payment processors, analytics vendors, identity verification vendors, service providers, advertisers, or third-party sites and apps, except as described here.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you use the Platform, you may provide us with information such as:

  • name

  • email address

  • phone number

  • mailing or billing address

  • username and password

  • profile photo

  • business name, clinic name, kennel name, or provider name

  • seller, breeder, buyer, or service provider profile information

  • dog listing details, including breed, age, sex, price, location, photos, videos, registration details, health information, and descriptive content

  • service provider details, including specialty, service area, availability, and credentials you choose to provide

  • communications you send through the Platform

  • customer support inquiries and related information

  • reviews, ratings, comments, or survey responses

  • documents or materials submitted for verification, trust and safety review, or compliance review

B. Transaction and Payment Information

If you make a purchase, pay a fee, place a deposit, receive a payout, or otherwise engage in a transaction through the Platform, we and our service providers may collect information related to the transaction, including:

  • billing information

  • payment method details

  • transaction amount

  • transaction date

  • payout details

  • order, booking, or payment status

  • fraud and risk signals related to the transaction

Payment card information is generally collected and processed by our third-party payment processors and not stored directly by SocialDogg, except as necessary for records, reconciliation, fraud prevention, or customer support.

C. Verification and Trust & Safety Information

To help reduce fraud and improve platform safety, we may collect or receive information such as:

  • identity verification information

  • business verification information

  • profile verification documents

  • device and session signals

  • risk indicators

  • moderation flags

  • records submitted to support listing authenticity, ownership, provider identity, or compliance claims

D. Communications and Interaction Data

We may collect information about your interactions on the Platform, including:

  • messages sent through the Platform

  • inquiries about listings or services

  • booking requests

  • appointment-related information

  • customer support interactions

  • reports, complaints, and dispute-related submissions

E. Usage and Device Information

When you use the Platform, we may automatically collect certain information, including:

  • IP address

  • browser type

  • device type

  • operating system

  • app version

  • referring URLs

  • pages viewed

  • time spent on pages

  • clicks, taps, and navigation behavior

  • dates and times of access

  • approximate location derived from IP address

  • crash logs, diagnostic data, and performance information

F. Cookies and Similar Technologies

We may use cookies, pixels, local storage, SDKs, and similar technologies to:

  • keep you signed in

  • remember preferences

  • understand usage patterns

  • improve performance

  • measure marketing effectiveness

  • support fraud prevention and platform security

You may be able to control some cookies through your browser or device settings, but disabling them may affect Platform functionality.

3. How We Use Information

We may use the information we collect to:

  • provide, operate, maintain, and improve the Platform

  • create and manage user accounts

  • display listings, profiles, and user-submitted content

  • facilitate communications between users

  • process transactions, deposits, payouts, subscriptions, and service fees

  • support booking, inquiry, scheduling, and marketplace functions

  • verify identity, listings, profiles, or business information

  • detect, prevent, investigate, and respond to fraud, abuse, scams, security incidents, and policy violations

  • provide customer support

  • send service-related messages, confirmations, alerts, receipts, and account notices

  • send marketing communications where permitted by law

  • personalize content, recommendations, and user experience

  • conduct analytics, research, testing, auditing, and product development

  • enforce our Terms and other policies

  • comply with legal obligations and protect the rights, safety, and property of SocialDogg, our users, animals, and third parties

4. How We Share Information

We may share information in the following circumstances:

A. With Other Users

Because SocialDogg is a marketplace and services platform, certain information is shared with other users as part of the Platform’s normal operation. For example:

  • buyer inquiries may be shared with sellers or service providers

  • seller profile details and listing content may be shown to buyers

  • provider profiles, availability, service descriptions, and related content may be shown to users

  • messages and transaction-related communications may be visible to the parties involved

Do not post or send information on the Platform that you do not want other relevant users to see.

B. With Service Providers

We may share information with vendors and service providers who perform services for us, such as:

  • hosting and infrastructure providers

  • customer support platforms

  • payment processors

  • analytics providers

  • communications vendors

  • email and SMS providers

  • identity verification providers

  • fraud detection and trust-and-safety vendors

  • video, chat, scheduling, and booking vendors

  • cloud storage and security providers

These providers may access information only as necessary to perform services on our behalf, subject to contractual and legal restrictions where applicable.

C. With Business Partners or Integrated Services

If the Platform integrates with third-party services, we may share information as needed to provide the requested feature or service. For example, this may include payment, booking, messaging, mapping, verification, calendar, support, or video functionality.

D. For Legal and Safety Reasons

We may disclose information if we believe doing so is necessary or appropriate to:

  • comply with law, regulation, legal process, or government request

  • enforce our Terms or other agreements

  • investigate suspected fraud, abuse, scams, or unlawful conduct

  • protect the rights, safety, and property of SocialDogg, users, animals, or others

  • respond to emergencies or urgent safety concerns

  • establish, exercise, or defend legal claims

E. In Connection With a Business Transfer

If SocialDogg is involved in a merger, acquisition, financing, restructuring, asset sale, bankruptcy, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

5. User Content and Public or Semi-Public Information

Information you choose to post in listings, profiles, reviews, comments, or other user-facing areas may be visible to other users or, in some cases, the public.

This may include:

  • display name

  • business name

  • profile image

  • listing details

  • service descriptions

  • photos and videos

  • reviews and ratings

  • geographic area or approximate location

  • other content you choose to publish

You are responsible for the information you choose to make visible through the Platform.

6. Vet-Related and Health-Adjacent Information

SocialDogg may allow users to upload or share dog-related health records, vaccination information, genetic testing information, medical notes, appointment details, or similar content in connection with listings, services, or support features.

We may use and disclose this information to operate requested features, facilitate user communications, support trust and safety review, maintain records, and improve the Platform.

SocialDogg is not a healthcare provider, veterinary clinic, or health plan, and the Platform is not intended to be a substitute for in-person veterinary care. Any legal obligations that apply specifically to licensed veterinary professionals or clinics may apply to those providers separately and not to SocialDogg unless expressly stated otherwise.

7. Children’s Privacy

The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we may delete that information. If you believe a child has provided personal information through the Platform, contact us at support@socialdogg.com.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide the Platform

  • maintain accounts and records

  • complete transactions

  • resolve disputes

  • investigate fraud and abuse

  • comply with legal, tax, accounting, and regulatory obligations

  • enforce agreements

  • protect our legitimate business interests

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

No method of transmission over the internet or method of storage is completely secure. Because of that, we cannot guarantee absolute security.

You are responsible for protecting your account credentials and for using the Platform in a secure manner.

10. Your Choices

Depending on how you use the Platform, you may be able to:

  • update or correct account information

  • change certain profile settings

  • opt out of marketing emails by using the unsubscribe link

  • manage cookies through browser settings

  • disable some app permissions through device settings

  • request access, correction, or deletion of certain personal information, subject to legal and operational limitations

To make a privacy-related request, contact us at support@socialdogg.com.

11. State Privacy Rights

Depending on your U.S. state of residence, you may have certain privacy rights under applicable law, which may include the right to:

  • know whether we process certain personal information

  • access certain personal information

  • correct inaccuracies

  • request deletion of certain personal information

  • obtain a copy of certain personal information

  • opt out of certain processing activities, where applicable and required by law

We will process qualifying requests in accordance with applicable law. We may need to verify your identity before completing your request.

To submit a request, contact support@socialdogg.com.

12. Do Not Track

Some web browsers may transmit “Do Not Track” signals. Because there is not yet a uniform standard for responding to these signals, the Platform may not respond to them in a standardized way.

13. Third-Party Websites and Services

The Platform may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of third parties.

Your interactions with third-party services are governed by their own privacy policies and terms.

14. International Users

SocialDogg is based in the United States and is intended primarily for users in the United States. If you access the Platform from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last Updated” date above.

Your continued use of the Platform after changes become effective means you accept the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:

SocialDogg LLC
Email: support@socialdogg.com